RT @TechCrunch: RIM, Get Ready To Pay Up For That Massive Outage http://t.co/i0UMZEoj by @chrisvelazco
Now that RIM’s global network is out of the woods, carriers are having to deal with the public relations nightmare that the outage has caused.
Given the sheer number of vocal BlackBerry users gumming up Twitter with calls for compensation, we (and all of their customers) are left wondering how RIM is going to handle this.
Today’s is a drastically different picture than the one RIM co-CEO Jim Balsillie painted in a recent conference call. When asked if RIM would be compensating their carrier partners for the trouble, Balsillie said that it was the last thing anyone was thinking about. According to him, he was heartened to see how carriers the world over offered their support in RIM’s time of crisis.
“This has not been about pointing fingers,” said Balsillie. “This has been about serving customers.”
While true, this strikes me as a bit of a lame excuse. Of course these carriers were supportive — they wanted the network up and running as soon as possible, so that their users (and their wallets) wouldn’t jump ship. For customers, the carriers are the most visible target for service issues, whether the problem was theirs or not.